Id Go App Episodes Locked Log in Again
VIDEO FAQ
Video Back up |Apple Tv |Signing in and Activation | Unable to Lookout man
VIDEO Back up
What browsers are supported for video playback?
CTV News supports the following platforms:
- Windows desktop, tablets, and smartphones running version 8.1+
- Mac desktop running Os 10.11+
- Android 4.4+
- iOS 11+
Internet browsers:
- Chrome 68+ on Desktop and Android (non iOs)
- Firefox 88+ on Desktop
- IE 11+ only on Desktop
- Edge 16+ Desktop
- Safari Mac 10+
- Android | Chrome
The CTV News mobile web experience and CTV News App supports the post-obit mobile devices and continued platforms:
- iPad, iPod and iPhone running iOS 11.0+ with AirPlay
- Android tablets and smartphones running version 7.0+
- Apple TV tvOS version 12.i+
Video isn't working in Internet Explorer?
- As Microsoft officially concluded back up for Internet Explorer in 2016, video playback for some users will non play. If you're able to, we recommend watching Chrome, Firefox, Edge or Safari.
CTV News and the CTV News App tin be bandage with the following devices:
- Chromecast – How to cast to your Television receiver
To download i of the costless uniform browsers, visit the browser's home page that you desire to update.
- Chrome: http://www.google.com/chrome the select "Download At present' push
- FireFox: https://www.mozilla.org/en-US/firefox/new/ then select the "Download a Fresh Copy" link
- Microsoft Edge: https://www.microsoft.com/en-ca/windows/microsoft-border
- Safari: https://support.apple.com/downloads/safari
How practice I access CTV News videos?
- To access news clips and recent news programs, no login is required. The articles on our website can as well exist accessed at whatsoever time without a login. To admission authenticated alive and archival content (displaying lock icon), you will need a username and password for your account from a participating television service provider.
What does the lock symbol mean?
- The lock symbol means you must exist signed in with your television service credentials to view because this is authenticated content.
Who can I contact if I accept a video question?
- CTVNewsApp@bellmedia.ca
Can I access authenticated CTV News from any device?
- Access to authenticated CTV News content is supported on iPhone, iPad, Android Apple tree Tv set and web-connected desktop and laptop computers.
Can I watch content without signing into an business relationship?
- No sign-in is required for viewing our digital-exclusive Live channels. CTV News Aqueduct LIVE programming volition require yous to sign in. Some archived video besides requires a login. A lock icon indicates that you must sign in.
Can I watch alive Goggle box?
- Yes, if you have a Boob tube subscription with a participating Television receiver service provider. Clicking on one of our "Watch Alive" buttons allows you to lookout man the channel equally you would on a boob tube. This feature is available if you are subscribed to that channel with your television service provider. Some live news content is available without a TV subscription. This live video is only available on digital screens and not on television. For example, CTV News oftentimes offers press conferences and live video feeds from important news events on our digital-exclusive live channels.
Can I watch CTV News authenticated content outside of Canada?
- Yes. If you are physically outside Canada, CTV News authenticated content will exist available to you when using your username and countersign for your account with a television service provider. Not-authenticated video content (no locked icon) does not require a username or password is likewise available outside Canada.
Will streaming TV shows use my cellular data plan ( 4G / LTE / 5G )
- If you are not connected to the cyberspace or Wi-Fi, streaming video volition use your data program.
Are videos available in airtight caption?
- CTV News Channel is bachelor with captioning. The digital exclusive LIVE channels are non at this time.
Apple TV
How exercise I observe the CTV News app on my Apple TV?
- Go to the App store on your Apple Television receiver, and select CTV News to download it to your device. Brand certain your state region is gear up to Canada, to access the Canadian store.
What Apple Telly devices is CTV News supported on?
- CTV News is supported on Apple Goggle box tvOS Version of 12.ane.+.
How do I sign in and actuate CTV News on my Apple Tv set?
- Launch the CTV News app and either play i of the live streams or select Sign In from the navigation bar.
- Go to world wide web.CTVNews.ca/appletv on a spider web browser
- Enter the activation code displayed on your television
- You volition be given the choice to sign in if yous are an existing subscriber.
- Delight select sign in
- Enter your credentials
- Once completed successfully, you should see a 'Success!' bulletin on your browser.
- Return to your television and you are ready to showtime streaming video
I have questions about my Apple TV. Where can I get assistance?
- For general questions or help with your Apple Tv, please visit https://support.apple.com/apple-television set
SIGNING IN AND ACTIVATION
- Authenticated CTV News content is bachelor to all television service providers.
- There is no additional cost to stream CTV News authenticated content every bit long as you subscribe to a participating television service provider and the channel is included in your subscription packet.
Please contact your Television set Service provider if you lot are having trouble with:
- Signing in | If you lot forgot your login information, username or countersign
- To social club dwelling television receiver services from whatever service provider that enables access to CTV News authenticated content.
Can I sign up through CTV News and create a username and password to view authenticated content?
- You tin can just admission the live and archival content featured past signing in with the username and password from your television receiver service provider.
My login keeps failing what should I practice?
In that location are several reasons this might occur. Endeavour the following:
- Log in again (enter your username and countersign). Your session may have expired.
- Clear the cookies from your device.
- Cheque your security settings and enable 3rd party cookies.
If the options above fail to resolve the issue, delight contact your television service provider to inquire.
Do I have to log in every time I use CTV News?
- No. When you log in the first time, the arrangement will keep you logged in for xxx days. After thirty days, you will be prompted to log in again. However, if yous clear your cookies / cache, you may be prompted to login again. You lot do need to log in on each device, once every 30 days.
Will CTV News keep a copy of my login credentials?
- No. The username and password screen is the same experience every bit if you lot were on the website of your television set service provider. Since the details are encrypted, CTV News volition never know that information.
Tin can I log in from my friend'south figurer / device?
- Yes, yous are able to access authenticated CTV News content through any personal estimator or device that is supported. To login, merely go to the video sign-in selection to begin viewing.
Which Telly providers can I use to log into an business relationship with:
| Bell TYV | CCAP | Rural Moving ridge/Kawartha |
| Bell Aliant | Metropolis Due west | Source Cable |
| Bell MTS | ebox | Showtime.tv |
| Cogeco | Execulink Telecom | Tbaytel |
| Eastlink | Gosfield North | Teksavvy |
| Rogers | Hay Communications | TCC / Tuckersmith |
| SaskTel | Hurontel | 5 Media |
| Shaw | Mitchell Seaforth Cable Television set | Westman |
| Telus | Northwestel | Wightman |
| Access Communications | Novus | |
| Cable Cable | NRTC Communications |
If your provider isn't listed, you can help by calling and letting them know you are interested.
UNABLE TO WATCH
How do I disable individual browser viewing?
The following steps signal how to disable the individual browser setting on your device:
- Tap the "tabs" button in the bottom right corner (handset) or upper right corner (tablet) of your Mobile browser.
- Yous will now meet a "private" push button that is white, tap it.
- Restart your activation/ sign in process.
You volition be able to switch back to private browsing later on the activation is complete.
I'm unable to download or install the awarding. What should I practise?
- The app is bachelor through the Canadian Google PlayTM shop, the Canadian App StoreSM on iOS, Xbox One market place, Windows Shop and the Samsung Smart Hub on TVs and Blu Ray players from 2013-2017. Brand sure you are in the Canadian version of the If you are nevertheless having difficulty with downloading the app, please contact Google, Apple Help, Windows Help or Samsung Info for further help.
I'm unable to admission the website. What should I do?
- Bank check that your browser has a working Internet connexion by browsing a website that yous frequently use. If you are able to visit other websites but non CTV News, cheque that you accept the correct address (www.CTVNews.ca). If the site is temporarily unavailable, delight check back later.
I exercise not see a device activation code, what should I exercise?
- If you lot do not meet a device activation lawmaking, please select the 'Cancel' button and try once again.
The player functions aren't working. What should I exercise?
- You can try refreshing your browser, or if in an app, hard-close the app and try once again.
I've downloaded the app only information technology won't open up or it keeps crashing. What should I exercise?
- There may exist something wrong with the installation on your device. Please uninstall the app completely, then install it once again.
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Source: https://www.ctvnews.ca/video-faq
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